The Airline Observer

Share this post

Are U.S. Airlines Too Insular and Complacent?

www.theairlineobserver.com

Are U.S. Airlines Too Insular and Complacent?

With outsiders wary of joining an airline, some carriers struggle to evolve with the times.

Brian Sumers
Jan 4
12
10
Share this post

Are U.S. Airlines Too Insular and Complacent?

www.theairlineobserver.com


Dear readers,

Over the Christmas holiday, we saw one U.S. airline face a horrific, historic meltdown. We know the media can get it wrong, but this time, it was as bad as journalists reported. Southwest not only nearly halted its operation but it also failed to communicate in real time about how and why this happened. The biggest domestic airline in the …

This post is for paid subscribers

Already a paid subscriber? Sign in
© 2023 Brian Sumers
Privacy ∙ Terms ∙ Collection notice
Start WritingGet the app
Substack is the home for great writing