Are U.S. Airlines Too Insular and Complacent?
With outsiders wary of joining an airline, some carriers struggle to evolve with the times.
Over the Christmas holiday, we saw one U.S. airline face a horrific, historic meltdown. We know the media can get it wrong, but this time, it was as bad as journalists reported. Southwest not only nearly halted its operation but it also failed to communicate in real time about how and why this happened. The biggest domestic airline in the …