The Airline Observer

The Airline Observer

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The Airline Observer
The Airline Observer
Are U.S. Airlines Too Insular and Complacent?
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Are U.S. Airlines Too Insular and Complacent?

With outsiders wary of joining an airline, some carriers struggle to evolve with the times.

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Brian Sumers
Jan 04, 2023
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The Airline Observer
The Airline Observer
Are U.S. Airlines Too Insular and Complacent?
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Dear readers,

Over the Christmas holiday, we saw one U.S. airline face a horrific, historic meltdown. We know the media can get it wrong, but this time, it was as bad as journalists reported. Southwest not only nearly halted its operation but it also failed to communicate in real time about how and why this happened. The biggest domestic airline in the …

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