Are We Sure Delta Air Lines Won’t Change its Change Fee policy?
Welcome to a Special Weekend Edition of The Airline Observer.
Let's talk change fees. You may have noticed stories and Tweets after Delta President Glen Hauenstein said, "Change fees, never again," during an investor day. He said it clearly and succinctly, leaving (almost) no room for misinterpretation.
I'm more interested in what he said next. He said this policy, introduced early in the pandemic by m…