Inside Scott Kirby's Brain: How United's CEO Makes Decisions

He's happy to let you change his mind. But don't try to show him a Powerpoint. And above all: Make sure your math is accurate.

Dear readers,

This is my newsletter, which means I don't always have to follow the rules I learned in journalism school. I am allowed to have opinions. So I need to let you know: I am extremely impressed by CEO Scott Kirby, and his role in United’s turnaround.

I hear some of you snickering. Many industry insiders — including some CEOs — are tired of heari…