My Scott Kirby Omission
This story is about JetBlue, Frontier, and Southwest. But at last week's JP Morgan Conference, I missed one of Kirby's most fiery quotes ever. Let's start there.
Dear readers,
I have let you down, and I am sorry.
While I mostly seek to share news, analysis, and snark you'll find nowhere else,1 I know you also count on me to chronicle whatever outrageous things Scott Kirby says about Robert Isom and American Airlines. In my last story, I missed a whopper, and one knowledgeable insider (not a United employee) emailed to chide me: "Kirby left you a great quote and you didn’t use it!!!!"
Before I get to today’s story on what LCC and ULCC executives reported at the JP Morgan's investor conference on Tuesday, I must rectify this by sharing what Kirby said when Jamie Baker asked him to respond to Isom's earlier comment that United has been “reckless” in Chicago.