The Story of American's DFW Schedule Changes

To bolster on-time performance, American will shift from nine banks to 13 at its biggest hub. The airline is betting it can improve reliability without compromising revenue. But that's hard to do.

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Dear readers,

I’m not sure I can sugarcoat it: American Airlines had a really tough summer at Dallas/Fort Worth. Only about 61 percent of flights arrived within 14 minutes of their scheduled time in July, and the airline struggled to transfer connectin…