U.S. Airlines Tweak Products for a New Reality

United's new rosé, Delta's snazzy lounges and American's improved loyalty program all seem to work toward the same goal — to make occasional travelers more loyal.

Mar 27, 2023

∙ Paid

Dear readers,

A happy Monday to all, especially new subscribers. Today, I have a few items on U.S. airline product improvements. I criticize airlines often, and I’ll continue to mention when carriers mess up. But as airlines recover from Covid and make targeted improvements that benefit their new customer mix, I want to highlight it.

All of the changes s…

U.S. Airlines Tweak Products for a New Reality

United's new rosé, Delta's snazzy lounges and American's improved loyalty program all seem to work toward the same goal — to make occasional travelers more loyal.

This post is for paid subscribers