The Airline Observer

The Airline Observer

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The Airline Observer
The Airline Observer
What to Make of Southwest's New CFO

What to Make of Southwest's New CFO

Also: United temporarily will gain gates in Chicago, and American has a new customer experience division.

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Brian Sumers
Feb 13, 2025
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The Airline Observer
The Airline Observer
What to Make of Southwest's New CFO
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Dear readers,

I’ve got three things for you today. First: does Southwest have a new in-house candidate for CEO? Second: did United just steal some gates from its biggest competitor in Chicago? And third: why are some readers snickering about American’s new customer experience organization?

Let’s get into it.

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