Sun Country Knows It’s Not a Tech Company
The ultra-low-cost carrier hasn't had a mobile app in years. Also in today’s issue: Delta and United renew their fierce rivalry, and Singapore Airlines posts a record profit.
Already in 2023, I have interviewed three airline executives who evangelized about how super apps could save the airline industry. Luminaries David Neeleman and Tony Fernandes told me they dream of apps that can offer anything in travel, and perhaps beyond, to the most loyal customers. Meanwhile, the chief commercial officer of Bonza, an Au…