The Art of Cabin Configuration

Air France-KLM CEO Ben Smith explains (very honestly) how previous management put galleys, bathrooms, and seats in the wrong places. He’s in a multi-year quest to fix these mistakes.

Dear readers,

By now, you probably know Air France-KLM CEO Ben Smith is the consummate aviation geek, a lover of products, schedules, airplanes, and even liveries. But in my last piece about him, I omitted one key detail: Smith is obsessed with what the industry calls the Layout of Passenger Accommodations, or the LOPA, the architecture-style plans of wh…