The Airline Observer

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It Turns Out Airlines *Are* Too Insular and Complacent

www.theairlineobserver.com

It Turns Out Airlines *Are* Too Insular and Complacent

So many of you responded with your stories and ideas. I've compiled them here.

Brian Sumers
Jan 8
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It Turns Out Airlines *Are* Too Insular and Complacent

www.theairlineobserver.com

In my work, I make a lot of people angry, almost regardless of the story. People send irate emails. They call, they yell, and they threaten. Sometimes it’s because something is inaccurate, but more often it’s because they would have said it differently, or not at all.1 You can imagine, when I published this week's piece in which I sharply criticized inte…

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